Terms of service

Last updated: November 7, 2025

Welcome to our store! These Terms of Service (the "Terms") apply to your access and use of our online store operated through the Shopify platform (the "Store"). Please read these Terms carefully before using the Store. By visiting or purchasing items from the Store, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. Agreement and Eligibility
These Terms apply to all of your activities on the Store, including browsing, placing orders, purchasing items, and using any related services.
To place an order or use the Store services, you must: (a) be of legal age (generally 18 years of age) and have the capacity to enter into a contract under the laws of your country of residence; or (b) if you represent a company or legal entity, you represent and warrant that you have the legal authority to act on behalf of that entity and to be bound by these Terms.

2. Products and Pricing
We make every effort to ensure that the colors, descriptions, prices, and availability of products displayed on the Store are accurate. However, occasional errors, omissions, out-of-stock items, or price discrepancies may occur. If we discover a material error, we reserve the right to refuse or cancel any order (including confirmed orders).
All prices displayed are final and include applicable Value Added Tax (VAT) and other taxes. If duties and taxes are pre-charged at checkout, this amount is an estimate; the actual cost may differ when the goods clear customs upon entry. You are responsible for any difference.

3. Order and Contract Formation
When you place an order in our store, you will receive an automatic confirmation email. This merely indicates receipt of your order and does not constitute our acceptance. The purchase contract is only formally formed when we send you a second email clearly confirming that the goods have been dispatched.
We reserve the right to refuse or cancel your order (including confirmed orders) for the following reasons: product unavailability, incorrect pricing information, failure to verify your payment, or reasonable suspicion of fraudulent or unauthorized activity.

4. Shipping and Delivery
We currently ship to several countries in Europe. The specific shipping areas, costs, and estimated delivery times will be clearly displayed during the checkout process.
We provide tracking information after shipment. If your package is not delivered within a reasonable time, please contact our Customer Service immediately.

5. Your Right of Withdrawal (Return Policy)
As a consumer located in the EU, you are legally entitled to a 14-day right of withdrawal. This means you can withdraw from the purchase contract and return the goods, without giving any reason, within 14 days of receiving them.
To exercise this right, you must send us a clear statement of withdrawal using the contact information in Section 11 below (for example, by email or by filling out the form we provide).
Goods must be returned unused, intact, and in their original packaging. You will be responsible for the direct costs of returning the goods to us.
Once we have received the returned goods and verified their condition, we will refund all payments, including standard delivery charges (but not any additional charges for selecting a more expensive delivery method), within 14 days using the same method of payment.
This right of withdrawal does not apply to: goods that have been custom-made or personalized to your express specifications; goods whose sealed packaging has been opened for health or hygiene reasons; or goods that are perishable or expire quickly.

6. Warranty and Defective Goods
If the goods you receive contain material or manufacturing defects (including shipping damage), you may have statutory warranty rights. At your option, this may include requesting repair, replacement, or, where appropriate, a price reduction or full refund.
Please contact us promptly (preferably within 7 days) after discovering the defect using the contact information in Section 11, providing a description of the problem and photographic evidence.

7. Data Protection and Privacy
We process your personal information in strict compliance with the General Data Protection Regulation (GDPR). We will only collect and use your personal data for legitimate purposes, such as fulfilling a contract or with your explicit consent.
We use security measures to protect your data and are committed to not collecting excessive personal information that is not directly related to our business activities. For more information on how we process your personal data, please refer to our Privacy Policy.

8. Limitation of Liability
To the maximum extent permitted by law, neither we nor our suppliers will be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the store or your inability to use the store.
This limitation of liability does not affect your statutory warranty rights arising from defects in the goods.

9. Changes to Terms and Governing Law
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the updated version on the Store. We will endeavor to notify you of any significant changes through prominent means, such as a notice on the Store homepage.
These Terms will be governed by and construed in accordance with the laws of the EU member state in which you reside. This ensures that you do not lose any mandatory rights afforded by your country's consumer protection laws.

10. Contact Us
If you have any questions or comments regarding these Terms of Service, or need to exercise your right of withdrawal, please contact us via email:
Email: customer@colorswood.com
We are committed to providing you with satisfactory service and will respond to you as soon as reasonably possible.